Last updated: 26 August 2026
This Cancellation / Return / Refund Policy applies to purchases made through kaamil.com.pk.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at kaamil.com.pk@gmail.com with your order number. We can cancel an order only if it has not already been dispatched or otherwise entered fulfilment. If an order has already been dispatched, the return rules below will apply.
Returns
You may request a return within 7 calendar days of delivery. To be eligible, the item must be unused, unworn, unwashed, unaltered and in the same condition in which it was received, with original tags and packaging where applicable. Proof of purchase or the order number is required.
To start a return, email kaamil.com.pk@gmail.com before sending the item back. Returns sent without first contacting us may not be accepted.
Items Not Eligible for Return
Items marked as final sale, customized or personalized items, and items that have been worn, washed, altered or damaged after delivery are not eligible for return unless the item was defective or incorrect when delivered. Any non-returnable status will be stated on the product page where applicable.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photographs. If the issue is confirmed, we will arrange an appropriate replacement, return or refund and will not charge you reasonable return-delivery costs caused by our error.
Size Exchanges
Size exchanges may be requested within the 7-day return period and are subject to stock availability. The item must meet the return eligibility conditions above. If the requested replacement is unavailable, we may offer a return and refund instead.
Return Shipping
For returns due to change of mind, size or fit, the customer is responsible for return-delivery charges and for securely sending the item back. Original delivery charges are not refundable unless the return is due to an incorrect, damaged or defective item supplied by us.
Refunds
Once a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds will be initiated to the original payment method within 7 business days after approval. Your bank or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed after we confirm that a refund was initiated and you have not received it, please contact us.
Contact
For cancellations, returns, exchanges or refunds, email kaamil.com.pk@gmail.com and include your order number.
Nothing in this policy limits any rights that cannot be excluded under applicable law.